How to Test Your Satellite Phone For Free

TS Andrea 2013

When it comes to hurricane season, being prepared is your best defense. A satellite phone from Iridium or Inmarsat in your home’s emergency kit will help you be prepared for any natural disaster. The early start to the 2013 hurricane season with tropical storm Andrea has many first responders, civilians and businesses checking their hurricane preparations. Backup communications play a vital role when it comes to natural disaster preparedness. It’s that time of year when you should re-familiarize yourself with your emergency communications and satellite terminal.

It is highly recommended that you locate your satellite phone and make sure the terminal is active and functional. Check that all the necessary accessories are accounted for, and fully charge the phone confirming that the battery can hold a charge. You will also want to make sure that the airtime for the terminal is active and you know how to use the phone.

Inmarsat and Iridium have a free service for testing your satellite phone. This free service was designed for customers who may not use their satellite phone regularly – such as first responders and anyone keeping a satellite phone in an emergency kit. By taking a few quick steps to ensure the operational status of your satellite phone, you will be better prepared for a sudden emergency.

Iridium’s FREE Test Call
To test the connectivity of your Iridium satellite phone, make sure you are outside with a clear view of the sky and horizon. Once you have powered the phone on, extended the antenna and registered on the network you can dial the free Iridium test number. Enter 00-1-480-752-5105 then press send. If your phone is working you will hear a recorded confirmation message. This call is free and works for all Iridium units: Iridium 9505A, Iridium 9555 and the Iridium 9575 Extreme.

Inmarsat’s IsatPhone Pro FREE Test call
When testing your IsatPhone Pro satellite phone, make sure you are outside with a clear view of the sky and horizon. Power on the IsatPhone Pro and rotate the antenna so it is pointing toward the sky. Let the phone acquire a GPS and register on the network. Dial the free Inmarsat test number: +870-776-999-999 then press the green send button. You will hear a recording to confirm your phone is working properly.

If your free test call is unsuccessful then you may not have active airtime or service on your satellite phone. Please call a GMPCS representative for assistance with service for your satellite phone at +1-954-973-3100. Our role is to provide communications and support in extreme remote environments and when the terrestrial services fail. GMPCS has a choice of satellite solutions to keep you connected.

Iridium Extreme Dockers for the 9575 Satellite Phone

Beam docking stations are available for the Iridium 9575 Extreme satellite phone. If you have purchased the Iridium Extreme you may want to invest in an additional battery or leather case. Now available from BEAM communications are the Extreme Docking stations exclusive for the Iridium Extreme satellite phone.

Satellite phone users often have concerns with using a satellite phone indoors. Even though the handheld satellite phone alone does not work indoors there are docking stations from BEAM Communications that allows for this satellite communication need.

The Iridium Extreme Dockers come in three different styles: the LiteDOCK, PotsDOCK and the DriveDock. Each of these Dockers has their own specific features to work in several different application.

The most affordable of the three Extreme Dockers is the LiteDock Extreme. At $250 from GMPCS you can have this Docker installed at a fixed site or in a vehicle. The LiteDOCK Extreme will charge the Iridium Extreme handheld phone while it is docked. The LiteDOCK supports the Iridium Extreme’s tracking and SOS function as well as USB data capabilities.

The PotsDOCK Extreme includes more options for the Iridium Extreme. Once docked in the PotsDock Extreme, the Iridium Extreme satellite phone can be integrated into a PBX system. Other features include RJ11/POTS connectivity, Bluetooth, built-in ringer and SOS alert notifications.

The DriveDOCK Extreme provides hands-free communications for mobile applications. The docking station has built-in echo canceling and full duplex technologies to provide superior voice quality and professional hands-free or privacy calls for any vehicle, boat or aircraft.

All of the Extreme Dockers from BEAM are fully certified by Iridium and are RoHS compliant. BEAM also offers a 2 year replacement guarantee on the Extreme Dockers. For a comparison chart on these three Dockers you can click here.

BEAM Communications also makes similar Dockers for the IsatPhone Pro and Iridium 9555 satellite phones.

Satellite Phone and Network Comparison: Thuraya, Inmarsat, Iridium

Choosing the correct satellite phone can be a big task for personal use or for your business. Now, there are more options for handheld satellite phones than ever before. The major players for handheld satellite phones are Iridium, Inmarsat and Thuraya.

We also understand there may be many questions you have when it comes to choosing a satellite phone. That is why we are offering a complete comparison chart at the end of this Blog.

First thing you should know is a satellite telephone connects you to an orbiting constellation of satellites instead of land based terrestrial cell sites. Satellite phones provide similar functionality to terrestrial mobile telephones including voice, short messaging service (SMS) and low-bandwidth internet access. Having this connectivity to voice and data via satellite makes a satellite phone extremely useful in times of need. The satellite phone system is not hindered by natural disasters where land services might be hindered by hurricanes, earthquakes or floods. The three major players of handheld satellite phones have their own unique satellite constellations.

The Thuraya satellite phones work on the Thuraya satellite system consisting of 2 geostationary satellites. These satellites are located over Africa, Europe, Asia and Australia. Currently Thuraya does not work in the Americas. If you are traveling to the regions Thuraya covers, be sure to check out the Thuraya XT satellite phone.

The Iridium 9575 Extreme satellite phone uses a 66 low Earth orbiting satellite system that covers the entire Earth including the Polar Regions. If you are looking for a satellite phone with true global capabilities Iridium is the way to go.

Inmarsat has an extremely reliable satellite constellation of 3 geostationary satellites. The IsatPhone Pro is Inmarsat’s handheld satellite phone. The IsatPhone Pro gets great coverage over the Earth but will not work in the Polar Regions. A benefit to the IsatPhone Pro is once the phone is connected to the satellite, it is highly unlikely to drop the call. It is important to note that registering on the Inmarsat network with the IsatPhone Pro takes just over a minute because the phone needs to obtain a GPS fix before placing a call.

With a basic understanding of the 3 major satellite networks, it will be easier to choose the right satellite phone. We have an excellent comparison chart on the handheld satellite phones that you can view by clicking here. As always if you have a question we can answer call us at +1-954-973-3100

Helpful Tips When Using the Iridium AxcessPoint With Your Satellite Phone

Iridium Axcesspoint

The Iridium AxcessPoint works for the Iridium 9555 satellite phone and the Iridium 9575 Extreme.  AxcessPoint is a lightweight, portable device that connects via USB cable to the Iridium handset and creates a Wi-Fi hotspot.  It establishes a narrowband internet connection primarily suited for email messaging and browsing mobile websites.  Our customers have found that the AxcessPoint is a simplel ‘plug & play’ unit however when setting it up keep these points in mind.

A Connection call
Once you’ve plugged in the unit, there is not much that you need to do in order to start sending emails. Just detect the Wi-Fi hotspot and you are connected.  The connection speed is 2.4kbps so is it not recommended for internet browsing.  Iridium has an email compression software that comes with the AxcessPoint called Mail and Web that you will need to download from www.iridium.com/axcesspoint. Or you can use our free service of GMPCS Speedmail.  Also, there is an iPhone App that allows you to send and receive compressed emails once you are set up. 

It is important to note:  When the AxcessPoint is connected to the Iridium satellite phone and it is turned on, a connection (phone call) is established and it is kept until AxcessPoint is turned off or unplugged from the Iridium Phone.

Also do not use high bandwidth applications made for terrestrial networks such as video or music.


Secure your Wi-Fi
When you create the Wi-Fi hotspot with AxcessPoint you should make sure it is secure.  Iridium AxcessPoint can be password protected.  The default setting is not to require a password for access to the Wi-Fi hotspot. Follow the steps below to set the password:

• Turn ON Iridium AxcessPoint.
• Connect to Iridium AxcessPoint to your Wi-Fi laptop via the Wi-Fi connection.
• Open a web browser and connect to Iridium AxcessPoint’s IP address: http://192.168.0.1 This will bring you to the Administrative Page.
• Enter your Iridium AxcessPoint’s password that is the last six digits of the MAC address (can be found on the back of the device).
• On the Basic screen, under Wireless Security Mode, select WEP or WPA-PSK for security mode.
• In the Preshared key field, you can change the password. The default password is “12345678”
• Save settings.
• Iridium AxcessPoint will reboot automatically.

You have now set the password for your Iridium AxcessPoint. The new password will be required to access your iridium Wi-Fi hotspot.

For more information, please contact GMPCS at +1-954-973-3100