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| GMPCS Iridium 9575 Extreme |
Iridium has
announced a complete recall of their 9575 Extreme satellite phones. GMPCS will
get more details from Iridium soon, but we know that customers who purchased
the Iridium 9575 will have to send their satellite phones back for replacement.
At this time Iridium has restarted
production of replacement phones with a permanent fix to the problem and they
will start shipping replacement units the week of May 7th 2012. The
replacements will be done on a first in/first out basis and the turnaround is
expected to be 2 to 3 weeks.
Iridium has
announced the recall for the 9575 Extreme due to a mechanical element on the antenna. A deployment sensor has insufficient
tolerances which are leading to instances of the sensor not working as
designed. Iridium has traced the problem to a vendor manufacturing process and has
worked with this vendor to stop the issue from occurring in future production.
This issue is isolated to the Iridium Extreme & does not affect the Iridium9555.
Unfortunately,
Iridium estimates that a significant number of shipped units are impacted. They
have identified several impacts to the use of the phone. One possible result of
this mechanical issue is that a customer is still able to make calls and send
messages but the phone’s performance may be reduced even if the antenna is
fully extended. Another possible result is that the unit may operate at a power
level exceeding the equipment’s authorized FCC radio frequency limits unless
the antenna is fully extended.
This issue may
not impact all units; however, due to the nature of the issue, it is difficult
to determine which units are affected through standard screening processes.
Therefore, Iridium strongly requests that customers return all Iridium Extreme
phones for replacement.
Once GMPCS has
clarified everything with Iridium, we will communicate with our customers who
purchased the Iridium 9575 on the logistics of getting a replacement.
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