7 Ways For Controlling Airtime Cost on Your Inmarsat BGAN

Inmarsat’s BGAN (Broadband Global Area Network) has proven to be an asset to many industries. The service is being used for a variety of broadcast applications, aid organizations and oil & gas companies. You may think that the BGAN equipment and service is only available to fortune 500 companies, but that is not true. You too, can have a mobile satellite communications service that offers a variety of voice and data services in a small, portable device. Not only is the equipment affordable, but in this blog I will give you tips on how to maximize BGAN performance while maintaining low costs on the airtime service.

No matter which BGAN terminal you are using; a Thrane Explorer or a Hughes, some simple steps and precautions can be taken to keep usage costs where you expect them to be. Ideally, these recommendations should be implemented prior to departure. Always make sure to set up and test your unit so you're confident the BGAN will be plug and play once you need to use it.

BGAN Basics
When using a BGAN terminal always make sure you have a clear view of the sky with no structures blocking the way. This includes trees, mountains and tall buildings. Clouds, fog, rain, snow, wind and smoke will not affect BGAN reception or call quality like it will with satellite TV. This is known in the industry as “rain fade.”

Controlling Airtime Cost
It is important to remember that when you are using BGAN airtime, you are responsible for all data and voice that is transmitted from your device.   Also keep in mind that it is best not to log in repeatedly to send individual emails. The best solution is to save emails as drafts offline, then log on to send all of them at once. Below are more tips to help reduce unnecessary data transmission and control your cost.

1. Disable any automatic updates: When your computer logs onto the internet it may search for automatic updates for Windows or other programs. It is wise to disable this option so you don’t end up paying for data transfers you could get at a later time.



2. Do not leave web pages open: Some websites have many photos that are downloaded when visited. Others like CNN have a live news feed that will continue to update in the background while you are online. This can be dangerous for your airtime. Make sure to close these sites while you are working in other applications or your computer is unattended.



3. Minimize use of streaming media: There is no need to use the streaming guaranteed bandwidth connection unless you are streaming live video. For email and browsing the web use the standard IP connection. Streaming options are billed at a per-minute rate, not by data transferred.
   
   
4. Minimize sending and downloading large files: This includes photos and videos. Minimize the file size as much as possible before sending any via BGAN.



5. Enable a WEPKEY for BGAN Wi-Fi networks: Specifically, the Hughes HNS 9201 and the Thrane & Thrane explorer 700 have Wi-Fi enabled capability with no security. If this is not password protected other people may see your network and use it. This can lead to very high unexpected usage. Disable the Wi-Fi feature for extra protection or make it password protected. See the user guide for encryption standards.



6. Use client-based email instead of webmail. Using webmail like Hotmail, Gmail or Yahoo can be 10 to 20 times more expensive than Outlook, or GMPCS SpeedMail.



7. Increase your data efficiency with a Web Optimizer: The third party device known as a WebXaccelerator 102 will block unwanted traffic, prevent runaway bills and more. This is an Inmarsat certified device and highly recommended for BGAN users. You can read more about it on this site here.

As always the GMPCS technical support team is available 24/7. If you have any questions about these tips we can assist. We'll answer any other problems you may have. Call us at 1-888-664-6727 or visit GMPCS support.

Does your IsatPhone Pro have the latest firmware from Inmarsat?

Since the satellite phone debuted in 2009 the IsatPhone Pro has been a market leader in the satellite communication industry.  The IsatPhone Pro satellite telephone from Inmarsat has always featured: near toll-quality voice, voicemail, text and email messaging, with the ability to send your GPS position via either text or e-mail.  To maintain these features and new ones you should check the Firmware version on your IsatPhone Pro handset.

To check your firmware version on your IsatPhone Pro, select: Menu > Settings > About.  Your firmware version should be V5.2.0.  If it is not, then you will have to upgrade your phones firmware before June of 2013.

Inmarsat has released a mandatory firmware upgrade for the GSPS service on the IsatPhone Pro handset.  This latest version was released on November 16th 2012.  If you have purchased an IsatPhone Pro prior to this date you will need to upgrade the firmware on your IsatPhone Pro handset.

This is a mandatory firmware upgrade, meaning that the features introduced by the firmware are vitally important for the GSPS service including the network and the IsatPhone Pro handset.  In order to update your phone you will need to download the Inmarsat Firmware Upgrade Tool as well as the latest version of Firmware.  Links to both downloads can be found on this site here.

Inmarsat advises that per end of June this upgrade is absolutely critical as IsatPhone Pro phones that are not upgraded by 30th of June, 2013, will no longer be able to register and make/receive calls for handsets in the field Inmarsat recommends that firmware is distributed to all customers.

Instructions on the IsatPhone Pro Firmware Upgrade from Inmarsat can be found on the GMPCS website here.

What Time Does Your Satellite Phone SIM Card Expire?

If you have an Iridium or Inmarsat IsatPhone Pro satellite phone and are using a prepaid airtime card from GMPCS you already know about the expiration date. But did you know that the official expiration date for a SIM card is at 00:00:00 Greenwich Mean Time (GMT) or Coordinated Universal Time (UTC)? Or that Iridium always uses GMT and Inmarsat UTC. For our purposes, there is no difference between the two indicators.


Because of this, you will need to be aware of the time zone where you are located and whether or not Daylight Savings Time (DST) is in effect where you are or in the United Kingdom (UK). Why the UK? For the answer you will need to think back to your primary school experience where we learned that the Prime Meridian was located at Greenwich, England. All satellite communications service activations, deactivations and expirations are based on GMT/UTC time.


So what does this mean for you? Well, if you are in the US Eastern time zone and daylight savings time is in effect for both the US and UK, your time will be 4 hours behind GMT. For example: 10:00 PM GMT will be 6:00 PM EDT.


Now if your prepaid SIM card expires on October 10th at 00:00:00 GMT, you will need to purchase additional airtime or a 30 day extension from GMPCS BEFORE 8:00 PM on October 9th. You may be saying to yourself, “That’s just crazy!!”, and a first glance it would seem so. But then we need to remember that satellite airtime is based on GMT and for that reason, we will need to leave reminder notes for ourselves to top-up our prepaid airtime cards in advance of the published expiration date/time.


To be safe, give yourself a 24 hour window and mark the expiration date on your calendar each time you add airtime, it will save headaches in the future and prevent the loss of unused airtime. We also recommend that you Google the current UTC time and act accordingly.


Any questions regarding the expiration of your SIM or available time extensions can be answered by calling GMPCS at 954-973-3100 or via email at: contact@gmpcs-us.com

Portable Broadband Office Anywhere in the World With BGAN

When travelling the world, you may find yourself in remote locations where there is little to no access to the local terrestrial or cellular networks. Some international networks can be unreliable and even if you are able to make a good connection you will often find that the roaming fees can be cost prohibitive. Being able to conduct your business on a global basis is vital and the Inmarsat BGAN keeps you connected. The BGAN service delivers a reliable broadband connection over satellite wherever you may go using one of the small, portable, lightweight, cutting edge BGAN terminals. GMPCS is an established Inmarsat Partner and is well equipped to provide you with the right Inmarsat BGAN equipment and service for your application.

Inmarsat BGAN is the world’s first mobile communications service to deliver broadband Internet accessand voice connectivity, simultaneously, through a single, truly portable device, anywhere on the planet. It is also the first mobile communications service to offer guaranteed data rates on demand. BGAN is a satellite terminal that you can connect to using your laptop, your smartphone or any tablet computer. It is very compact and lightweight and some of the terminals are equipped with a Wi-Fi hot spot. BGAN terminals are battery powered and can be recharged from any AC or DC power source.


Based on IP technology, BGAN provides you with a data connection to the Internet or your corporate network at speeds up to 492Kbps. BGAN enables you to remotely access all the applications you would normally access from your desktop via a secure and reliable connection and you can even make a phone call at the same time.


BGAN is quite simple to deploy and operate. Making a connection is as simple as these steps: 

1. Find a clear view of the Southern sky (Northern sky if you operate in the Southern Hemisphere)
2. Power on the BGAN unit and wait for it to acquire a GPS positions
3. Point the BGAN toward the Inmarsat satellite covering your area, let it register to the network and launch the connection.
4. You are now connected to the Internet and can connect your laptop, smartphone or tablet computer using the Wifi hotspot (on certain models), an Ethernet cable, USB or Bluetooth. You can also place voice calls and send text messages.

There are several types of BGAN to suite your needs. For more information on the variety of BGAN units view this comprehensive comparison chart . If you have questions or need a more catered solution for remote broadband contact a specialist at www.gmpcs-us.com or 954-973-3100

Why More Power Companies Use a Satellite Phone: Satellite Phone First Steps

Over the past few years utility companies have seen more of a demand for remote communications via satellite. Severe weather, hurricanes or unpredictable natural disasters such as an earthquake, have increased that need. These disasters might catch most off guard, but utility companies can’t take that risk.

When severe weather strikes terrestrial communications such as land lines and cell towers can go down. In the case of a hurricane; after the storm cell towers become overwhelmed and full of traffic not allowing for reliable communications. This is unacceptable for the utility industry. A remote worker out in the field needs to be able to call the office. There is a simple cost effective solution for a situation like this: Satellite Phones.

Satellite phones don’t rely on cell towers or landlines. The remote worker and the office can both be connected by satellite communications. With satellite phones, you are not connecting to cell towers but to actual satellites. These satellites (Iridium or Inmarsat for example) provide voice and data services to wherever you are in the world.

Phones and rates have come down from the past. In the simplest form a handheld satellite and an airtime plan is all you need to get started and be connected. Recently two southeastern utility companies came to GMPCS for emergency backup communications. These communications will be provided to utility trucks and other remote workers, working to restore power. GMPCS was able to come up with an affordable solution via Inmarsat and the IsatPhone Pro. They also participate in our emergency rental program.  You can read about our rental satellite phones here.

If you are looking for a similar solution for your utility company please visit GMPCS or call Cliff Trinkofsky, our utilities sales expert.  Cliff has over 7 years experience assisting utility companies with their needs for voice and data solutions over satellite. Call Cliff directly at: 954-725-1019

With the right expertise and advice we will find a solution for your needs.

Maintaining Vital Communication for Oil and Gas in Remote Facilities Leveraging Satellite Technologies

Increased volatility in the industry is moving companies to look at ensuring all aspects of production are as effective and risks are managed effectively.

With increased exploration, particularly in remote locations such as off-shore drilling the need to enable communication, for both monitoring and human capital reasons have become key concerns for leadership teams of Oil and Gas companies.

Our series of articles over the next few weeks will address how satellite technology is being used by many companies to enhance operations and how to evaluate it in the context of your business operations for both reliability and cost effectiveness.

Topics we will cover include:

• Enabling exploration teams stay in touch with the progress of oil exploration and discoveries
• Determining suitability of satellite technology for 24/7 monitoring of remote wells and pipeline activity
• Leveraging satellite communication as part of recruitment and retention strategies for remote workers
• Using satellite technology as part of emergency procedures

We will cover the following technology landscape during our series:

• GSPS: The fit of handheld devices in Oil and Gas and understanding the pricing complexities of pre-paid and post-paid
• BGAN/Data: How to enable portable remote data connectivity using transportable satellite devices
• M2M: How satellite technologies can be used for high reliability monitoring purposes in remote locations with limited power and cell coverage
• VSAT: How fixed satellite services can be a cost effective means to provide internet bandwidth to a camp or remote office.

GMPCS is a specialist in enabling remote and hostile environment communication. With over 10 years and 10,000 customers worldwide we have enabled companies to succeed in providing secure and reliable communication to enable business continuity. For further details on our services for the Oil and Gas market please visit our website www.gmpcs-us.com or contact Tanga Williams in sales at 954-725-1012.

GMPCS Sponsors Bluewater Babes Fish For A Cure

While breast cancer awareness is important all year long, October is reserved as a special month to highlight the impact breast cancer has on so many lives. This month GMPCS Personal Communications will help sponsor a local fishing tournament in Florida to benefit cancer awareness charities.

The Bluewater Babes Fish for a Cure is a fishing tournament which raises money for two charities: Cancer Alliance of Help & Hope and H.O.W. – Hearing the Ovarian Cancer Whisper. This year is the 4th Annual Bluewater Babes Fish for a Cure and will be held October 5 & 6, 2012 at the Square Grouper Tiki Bar in Jupiter. This tournament is a festive mix of fishing, boat decorating, cocktail and costume contests, and an awards party to raise money for local breast and ovarian cancer patients who are in financial need.

This tournament is a female angler only event with close to 100 boats already registered. The participants are comprised of women who are either breast cancer survivors, have family members with cancer, or have been touched by someone affected by cancer.

“This is the first year that GMPCS has been involved in this event.” Says GMPCS Maritime Sales Manager Matt George. “We wanted to get involved with some of the local fishing tournaments and the Fish For A Cure was a perfect place to start.”

GMPCS has donated an IsatPhone Pro satellite phone with airtime to be auctioned off at the event. The IsatPhone Pro is an excellent communication device that works virtually anywhere on Earth. Numerous boaters use the satellite phone as a precautionary backup for voice, text and email messaging while out on the water. The IsatPhone Pro also has the ability to send your GPS position via text or e-mail.

For more information on the Bluewater Babes Fish For A Cure visit their site: www.fishforacure.com